Privacy Policy

Last Updated: November 2025

1. Information We Collect

Personal Information

We do not create user accounts on our site. We collect only the information you provide directly to us (for example, during checkout or when contacting support):

We do not store payment card numbers on our servers.

Usage Information

We automatically collect limited technical information to operate, secure, and improve the Services: IP address, browser and device information, pages visited, timestamps, and related server/security logs.

2. How We Use Your Information

We use the information we collect to:

3. Information Sharing

We do not sell your personal information. We share it only as described below:

Service Providers

We use trusted vendors to operate our Services, including:

Stripe (payments); DigitalOcean / Cloudflare (hosting/CDN and security); Google Workspace (email); Sentry (error logging and reliability).

TradingView

Our indicators run on TradingView. We use the TradingView username you provide to grant/revoke script access. Your interactions on TradingView are governed by TradingView's policies.

Legal Requirements

We may disclose information to comply with law, regulation, legal process, or governmental request, or to protect rights, property, or safety.

Business Transfers

In a merger, acquisition, or asset sale, information may be transferred as part of that transaction.

We do not use advertising pixels and do not "share" data for cross‑context behavioral advertising.

4. Data Security

We use appropriate technical and organizational measures to protect information, including TLS encryption in transit, provider‑level encryption at rest, least‑privileged access to systems, and periodic access reviews. No method of transmission or storage is 100% secure.

5. Payment Processing

Payments are processed by Stripe, a PCI‑compliant processor. We do not store payment card information on our servers. Stripe's collection and use of your data is governed by Stripe's policies.

6. Cookies and Tracking

We use strictly necessary cookies and similar technologies required to operate security, performance, and payment features (e.g., Cloudflare, Stripe). We do not use analytics or advertising cookies. Because only strictly necessary cookies are used, prior consent is not required in most jurisdictions. You can control cookies via your browser settings; disabling essential cookies may impact checkout or site security. If we later add non‑essential technologies, we will obtain consent where required and update this Policy.

7. Data Retention

We keep information only as long as needed for the purposes described or as required by law:

We may retain data longer if necessary to comply with legal obligations, resolve disputes, or enforce agreements.

8. Your Rights

Depending on your location, you may have rights over your personal information (for example, to access or delete your information). To exercise rights or to opt out of marketing emails, contact support@tradeaxis.systems or use the unsubscribe link in any marketing email.

California (CPRA): We do not sell or share personal information for cross‑context behavioral advertising. You may request access or deletion of your information. We honor email opt‑out requests within legally required timeframes (e.g., 10 business days under U.S. CAN‑SPAM).

9. Third‑Party Services

Our Services may link to or integrate with third‑party platforms. Their handling of your data is governed by their own policies:

We do not control and are not responsible for third‑party privacy practices.

10. International Users

We operate in the United States and do not offer the Services to individuals in the United Kingdom or the European Economic Area/Switzerland. We may decline or refund transactions from those regions. If you are located in any of these regions, please do not use the Services. If we become aware that we have inadvertently collected personal information from such regions, we will delete it.

11. Children's Privacy

Our Services are intended for adults 18+. We do not knowingly collect personal information from individuals under 18. If you believe a minor has provided information to us, contact support@tradeaxis.systems and we will delete it.

12. Changes to This Policy

We may update this Policy from time to time. We will post the revised version here and update the "Last Updated" date. We encourage you to review this Policy periodically.

13. Contact Us

TradeAxis Systems — Data Controller

Email (privacy & support): support@tradeaxis.systems

Website: tradeaxis.systems

Operating location: United States